Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 7 days from the date of purchase
• In unused and resalable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Custom Orders
• Special Discounted items 
• Custom Orders or Custom product releases.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 3 days of the delivery date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. Custom products can not be exchanged.

What are the refund options?

The following refund options are supported:

• For COD Payments, We will Contact you on your provided contact number.
  For Credit/Debit Card Payments, It will be credited back to the Card, Release of amount depends on your respective bank policy.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 5 working days after approval. 

My question is not addressed...

If you have questions about the above, let us know! reach us at info@embrolab.com or WhatsApp us at +971542878082